Frequently asked questions
At JOKH we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Firstly, find the product you want to buy. Add it to your cart and open your cart. If you still want to shop more click to update cart. Once you have finished shopping simply go to checkout and fill your information.
If in doubt feel free to contact our experienced customer service team on +92 314 4445654.
We use M&P & TCS to send most of our orders.
It takes approximately 4-6 working days for the product to reach its destination in regular days and 6-8 working days during sales.
No, our courier company do not offer the service to deliver on weekends currently.
You can add a valid promotion code in your cart.
You will receive an automated email that your order has been received, you will receive another confirmation email within 24 hours that your order is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement.
Go to Contact Us and write the issue you have faced or contact us directly through the given number or our web page.
Go to Contact Us and write the issue you have faced or contact us directly through the given number or our web page.
Items purchased from our online store can be sent back for exchange if it's not customized or purchased on sale by contacting our customer service. For information on returning an item please.
Click here.
It will be very rare if you received a damaged item. The exchange of Damaged item will be allowed if the item received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised within 2 working days along with paper invoice (via call, message or email) after receiving the parcel. The customer service team after reviewing the request will issue a coupon of same value, which can be used to buy item in future.
Please allow 14 days for the processing of damage and claims.
On exchange of the product, customer will pay for the courier charges.
Yes, we use SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered.
Specific information about product is given in the product description and also high quality pictures are shown but if you need more information you can feel free to contact.
WhatsApp: +92 314 444 5654
Yes, telephone +92 314 444 5654, our specialist team is available to take your order 10am to 8pm Monday to Fridays.